About working at empire todaywe know your time is effective and realize The main reason in your disappointment. We’d like to achieve out to you to debate your issues, but we will’t Track down your account. Please Get hold of us at customersupport@ empire-today.com so we may talk about this more.
We apologize for your personal practical experience, and guarantee you that we acquire matters like these seriously. We’ll be more reviewing your worries and may be in contact with you before long.
Jeremy, the salesman went from his way to support us and our desires. He really has the customer in your mind. So, we purchased hardwood and carpet on September twenty, 2018. We experienced scheduled the installation being performed on Monday, November 19th.
Thank you for bringing your problems to our notice. We regret to listen to regarding your practical experience, and we would want to observe up along with you to even further go over your concerns.
CHESTER, VIRGINIA -- We've experienced very little but troubles since the Original delivery of hardwood. We're performing a whole residence remodel as well as laying on the flooring is really an integral Component of the process as nothing at all else can take place into your flooring goes in.
There was absolutely no “customer” in his Customer Service. It had been simple to us that the method was his way or no way. He wasn't prepared to even contemplate the problem.
Even worse, I’m providing my condo and was about to place it available promptly once the floor was imagined to be finished but now I’m needing to delay putting the spot available on the market.
This work was an extremely modest task. How could it be that this sort of a small occupation has had numerous challenges And that i simply cannot receive a get in touch with back from ET? I suppose my possibilities could be to dispute the fees to my credit card enterprise and hold out until ET decides they may like to finish the job.
I never like people today and corporations that refuse to confess They only can be wrong and In cases like this ARE Improper.
September 26, 2017 at 8:04 am It is actually tricky to contend with a corporation that does not Have a very shop front and the customer service brokers pride on their own on scripted responses and refuse to hear the details of your problems. I bought carpet and baseboards from your business,each were scheduled to become mounted on Thursday, the blokes carrying out the baseboards empire carpet nj confirmed up with the wrong size basboards, he left and never ever explained when he would return. I fatigued contacting Empire for over 2 hrs to tell them to deduct the cost of the base boards And that i will pay for them once They can be set up.
This is the catastrophe!! I had been supposed to be web hosting a celebration tomorrow and I have a scarcely furnished family room with weakened carpet just sort of laying there!
It's not how we want installations to go, and we’re concerned about your encounter. Be sure to publish to us at customersupport at empire-today.com with both your account and contact facts, and point out Headquarters in the topic line so we could focus on this further.
We all know delays can be disheartening, and we apologize for your inconvenience. We’re aware that We now have discuss your issues, and possess rescheduled your installation for seven/three. We’ll abide by up with you until finally a solution is attained.
Let me understand what you and your crew has made the decision and I'll ahead your facts to Don for his review/acceptance.