The 2-Minute Rule for empire carpets couponsMy name is Donna Sharpe and I live in the State of Washington And that i need to share my Terrible expertise through the Kent Empire Organization. On July 25th 2017 I known as to own my carpet stretched so August 16th 2017 was the date we create. My partner And that i moved the many home furniture (we've been within our early 70ys) at 4:30pm on the 15th Jaret known as to inform us that they're not appear within the 16th owing employees not a feasible to return.
I’m not sure wherever to start with how let down I am with Empire Today’s lack of response on my installation.
As pissed off as I was with their one:45 PM arrival for your early morning appointment, I greeted the installers with kindness and requested them their names prior to introducing my husband and myself.
Now Here's where by it seriously gets terrible, Friday waited all-around all day no service, Shock, the installers once again went the incorrect household once again, identified as service Dept again, extended wait around, I needed to convince them which i was residence and are available to understand they went to my mother’s household yet again (across city) She is not in your own home. Ok hold out it receives even even worse. I talked them no service Dept. and established the installation day for the following Monday, The installers simply call me and explain to me that They are going to be at the house concerning 1pm-3pm, well it is possible to’t believe it but I can 3pm no one experienced showed up. Indeed I am aware you will be laughing now but once more they went to the wrong tackle. called Service Dept yeah correct, they told me which i was scheduled for installation for Nov 19th, (The working day my mom was to acquire her carpet installed) have you been kidding me not once more.
Considering the fact that your team couldn’t discover the inspection, I was now informed that An additional inspection needed to be finished. I explained to Kim I didn’t want One more one and that the notes in my account should validate I was approved. I instructed Kim that i'm very concerned about obtaining One more inspection at this point. Again in September, I called Kim in CS because I preferred to eliminate a wall and incorporate closets in the home. This was the correct time to do it due to the fact a full substitution was approved. She verified It might be ok since the substitute is permitted and notated on my account. So I moved ahead with the construction. I asked the contractor to maintenance The problem with the front doorway because I was concerned it absolutely was acquiring even worse and someone could get hurt. I had been instructed a completely new inspection was a necessity.
We’ve examine your publish, and we’re let down to listen to that the installation hasn't been finished. Please e mail us at customersupport@ empire-today.
We fully grasp your frustration, and we’re sorry to hear that you choose to ended up unsatisfied While using the carpet padding you received. Remember to electronic mail us at customersupport@ empire-today.com with both your account and get in touch with info. Be sure to mention Headquarters in the topic line.
They don’t even choose to speak about the wall and baseboards they destroyed. I still don’t have light in my Bed room. And the better part is I’m in a wheelchair and may’t to the majority of the plugs. iT has been a dwelling HELL I suppose I will have to get a lawyer for getting them to repair what they have got harmed, They are the worst..
June 13, 2018 at seven:08 pm Hi My Name is Carolyn Hoelle, And that i just wanted to let you know the way awful your pittsburgh office treats their customers. I'd a profits gentleman arrive at my home and provides me a estimate for carpet for my living room and corridor and laminate for my kitchen. The gross sales guy verified that they might set up the next Saturday, that i would almost certainly be the very first due to the fact my buy was a major work with equally installations, Perfectly I stayed up all night getting all of my breakables away from my kitchen area and living room, The installers confirmed up with just the carpet and so I termed Ryan the install supervisor and I advised him that I was not pleased and I lost every day of labor and had all the objects from each rooms in my Bed room and could stay awake in my mattress, He stated he was sorry that they typically they may have the laminate done initial that he designed a mistake and when I let the installers install my carpet he would ensure that they will be careful never to filthy my new carpet.
I've yet to check out the money. Kim Laurecella (unsure from the spelling) has called me serveral periods in the course of my working hrs. I'm a Instructor and might’t get the phone at specified instances. I have stated that. I've termed Kim back again in just minutes and he or she does not get her phone.
I then requested the gross sales human being to present me a estimate on two rooms and after that later I decided to do a 3rd space. All over again I waited five days to secure a salesman out to measure the third area. Properly Of course I needed to evaluate the room myself and get in touch with it in the Salesman Myself, since he did not display up on several occasions. I known as the So Referred to as Service Section, and I used to be put on maintain when they tried to determine points out, I waited so lengthy I just hung up the phone. Installation:
twelve/6/2017 Wednesday Obtained return phone I was advised through the rep Justin that empire carpet coupons he's waiting on my paperwork for being reviewed and he hasn’t gotten it back again, I questioned In the event the Office was in the identical building he explained Sure, so I stated you'll be able to’t go above and possess them pull it and look after it, he tells me I am not the only customer in Philly and must wait around I said Together with the exact same problem he stuttered I instructed him which was not suitable and I want my funds credit history back again he tells me by having an Mindset “Properly that’s not heading to occur” I said I will notify my lawyer and acquire u to smalls claim court docket.
Once they go away it looked fantastic along with the quarter rounds were being white but did not look like painted wood. My suspicion have been confirmed when my 3 year discovered a scrap piece (of quarter round) and questioned me what it absolutely was... compressed material with basically a white sticker about it! I referred to as complained and it took more than one endeavor/message to receive Charles the customer service supervisor out from the Baltimore spot never to call me back but actually remedy his phone. We began communicating and following a pair phone calls we sit a date final to fix These quarter rounds that working day will come, I have my schedule cleared, I've my garage setup by using a window ac unit running and lover for my canines, I have routines for my two kids, we wait around the period of time and further than and nobody comes and nobody displays up. I'm upset. I call into the decision Heart to complain. (Still from that date on I haven't read again from Charles or any one else out in the Baltimore office that I have still left messages with.) In the connect with center I set up a fresh appointment for the following day. Same situation, I used to be like alright. I am going to keep exactly the same match approach. We were being ready, timetable obvious, home actions planned, Pet interesting place put in place... and NO CAME AND Once again NO CANCELLATION Simply call! I called the get in touch with Heart once again plus they said emails is going to be sent out and should hear from corporate.
When I at first signed the agreement to acquire them install my rug they set a selected date with me being below and informed me I could be the quite initially appointment by nine AM Which I would receive a phone get in touch with the working day right before with a more unique time, I didn't receive a phone simply call the day before and the day on the installation I nonetheless had not read from any one by about ten AM so I termed. When I identified as in it took them a couple of fifty percent hour to determine what was occurring and referred to as me back again and reported we cannot do your appointment today because some installation individuals that perform for us didn’t present up so we won't be in a position to do your function. I took the working day off of labor only to discover that nobody was coming in any way in the very best they could do for me was ” we may have anyone install it in 3 months “. To my surprise and currently being in customer service my complete lifestyle I couldn't think they explained this to me so I requested to cancel my deal.